Donations
How can I donate to SOFSRI?
How can I donate to SOFSRI?
You can support SOFSRI in two ways:
- Monthly donations through one of our subscription tiers
- One-time donations by choosing your own gift amount
Both options are available directly on our website.
How do monthly donations work?
How do monthly donations work?
When you choose a monthly donation tier, your contribution is automatically billed each month through Subscriptions. Monthly partners play a vital role in helping SOFSRI plan, grow, and serve families consistently.
You can manage or cancel your monthly donation at any time through your customer account.
How do I cancel or change my monthly donation?
How do I cancel or change my monthly donation?
You may cancel or update your monthly donation at any time.
To cancel or manage your subscription:
- Log into your customer account
- Select Subscriptions
- Choose your SOFSRI monthly donation
- Update or cancel your subscription
Once canceled, no future donations will be charged. You may restart your subscription at any time.
If you need assistance, please contact us at services@sofsri.com.
How does the one-time donation option work?
How does the one-time donation option work?
Our one-time donation option allows you to give any amount you choose.
How it works:
- The donation item is priced at $1 per unit
- Enter your donation amount as the quantity
- Example: Quantity 50 = $50 donation
This method allows for a simple and secure one-time contribution.
Can I choose my own donation amount?
Can I choose my own donation amount?
Yes. For one-time donations, you may enter any dollar amount you wish by adjusting the quantity before checkout.
Are donations refundable?
Are donations refundable?
All donations are non-refundable. Once a donation is processed, it is considered a completed charitable contribution. If you believe an error was made, please contact us and we will review your concern.
Will I receive a receipt for my donation?
Will I receive a receipt for my donation?
Yes. After completing your donation, you will receive an email confirmation from Shopify with your donation details for your records.
Are donations tax-deductible?
Are donations tax-deductible?
SOFSRI operates as a nonprofit organization. Donations may be tax-deductible to the extent allowed by law. Please consult a tax professional for guidance related to your specific situation.
Can I update my payment method?
Can I update my payment method?
Yes. You can update your payment information at any time by logging into your customer account and managing your subscription or saved payment method.
How is my donation used?
How is my donation used?
Donations help support:
- Coaching sessions and program facilitation
- Marriage bootcamps and extended support programs
- Educational resources and materials
- Operational costs that allow SOFSRI to serve families consistently
We are committed to stewarding every gift responsibly and with integrity.
Is my payment information secure?
Is my payment information secure?
Yes. All donations are processed securely through an encrypted payment system. SOFSRI does not store or have access to your full payment details.
How can I contact SOFSRI with questions?
How can I contact SOFSRI with questions?
If you have questions or need assistance, please contact us at:
Email: services@sofsri.com
Response time: 1–2 business days
You’re always in control of your giving. Monthly donations can be changed or canceled at any time.
You’re always in control of your giving. Monthly donations can be changed or canceled at any time.
Help Center
Can I deliver to multiple addresses?
Can I deliver to multiple addresses?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Orders shipped to APO addresses are done so via DHL or UPS, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive. Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.
Will I be charged VAT taxes?
Will I be charged VAT taxes?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies. Items fulfilled from the UK and EU are charged a 20% VAT rate.
Do you alert us once our order ships?
Do you alert us once our order ships?
Yes! An email will be sent to you with the tracking information once it ships out to you!
Where do I get tracking info?
Where do I get tracking info?
An email with tracking details will be sent to you the moment your product is shipped out!
Have not received my order yet, now what?
Have not received my order yet, now what?
First, check tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometimes products are delivered late by DHL or scanned delivered by mistake. Then call or email us regarding the whereabouts of your order!
Ordering
What payment methods do you accept?
What payment methods do you accept?
We accept Paypal, Debit and all major Credit Cards
What is your ordering process?
What is your ordering process?
Ordering process is simply 4 quick steps: 1. Select your favorite items and add them to cart
2. Enter your billing and shipping information
3. Select shipping method
4. Checkout
What should I do if I made a mistake on my order?
What should I do if I made a mistake on my order?
Immediately contact us by phone or email and our team will gladly resolve all of your concerns! Email: orders@sofsri.com
How do I apply a coupon code?
How do I apply a coupon code?
Enter your coupon code inside you shopping cart! Coupon code section lies between your listed items and checkout! You can also enter your coupon code during checkout when entering your payment information! (Please note that you must hit apply coupon before adding payment)
How do I change my order?
How do I change my order?
Email us regarding all changes to an order!
Can I cancel my order?
Can I cancel my order?
We can only process cancellations for items that have not gone into production. Please email us at orders@sofsri.com with your order details we will cancel your order and provide a full refund. We cannot cancel orders once the printing process has begun.
What’s the status of my order?
What’s the status of my order?
Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production. Once your order ships, we will send a third email with your tracking information. The most recent information on your order is always available via the receipt link provided in our email correspondence. If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there. Replacements, Exchanges, and Returns
What is your return policy?
What is your return policy?
Please see our Return Policy. My shirt doesn’t fit. What can I do? You may exchange apparel items, unworn, unused, and unwashed, for a different size within 10 days of the delivery date. We can only accept apparel exchanges for a different size, in the same style and color that was originally ordered. Customers are responsible for return and exchange shipping rates. We do not exchange posters, hats, cell phone cases, or other non apparel products. Only one exchange is allowed for each item ordered. I’m unsatisfied with my product. What can I do? We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please email us at orders@sofsri.com with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge. For all other requests please email us at orders@sofsri.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a credit or replacement, and the item will be forfeited.
What if my order is defective, wrong size, or incorrect product?
What if my order is defective, wrong size, or incorrect product?
Send us an email with attaching photo(s) and we will resolve the issue within 72 business hours!